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Orders & Payments
Below are some of are common questions about Orders & Payments
How do I place an order?
Simply add your favorite K-Beauty items to the cart and proceed to checkout.
No account needed – but creating one helps track your orders and earn rewards also you can get directly 50 CHF discount coupon
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, AMEX), TWINT, PayPal
Can I change my shipping address after my order is placed?
Please contact us at info@seoulism.ch as soon as possible. or our Whatsapp contact
We’ll do our best if your order hasn’t been packed yet.
If the shipment has already started, additional shipping costs may apply for redirection or return.
Can I change or cancel my order?
Please contact us at info@seoulism.ch as soon as possible. or our Whatsapp contact
We’ll do our best if your order hasn’t been packed yet.
If the shipment has already started, additional shipping costs may apply for redirection or return.
Shipping & Delivery
Below are some common questions about Shipping & Delivery
How much is the shipping cost?
Free shipping on all orders – even for single items. 🎁
Do you ship internationally?
At the moment, we only ship within Switzerland and Liechtenstein.
When will my order be shipped?
Orders placed before 14:00 (Mon–Fri) are usually shipped the same day. All orders are shipped within 1 business day.
How long does delivery take?
1–3 working days with Swiss Post. You’ll receive a tracking number once your order is dispatched.
Can I pick up my order in Zürich?
Not right now! but soon Yes! You’ll receive a 20% discount when you choose local pickup at our Zürich location (Dienerstrasse, 8004).
Returns & Exchanges
Below are some common questions about Returns & Exchanges
What is your return policy?
You can return unopened items within 14 days. Please email us first at info@seoulism.ch. Returns are at your own shipping cost.
also Please read this page to check
https://www.seoulism.ch/pages/term-of-service
The item is unused, unopened, in its original condition and packaging
I received a damaged or wrong item – what should I do?
We’re really sorry! Please contact us within 48h with photos and your order number. We’ll take care of it immediately.
Are there items that cannot be returned?
For hygiene reasons, we cannot accept opened or used cosmetics, unless they are faulty.
General / Seoulism Info
Below are some common questions about Returns & Exchanges
Do you offer gifts or samples?
Is there a welcome offer for new customers?
Where do your products come from?
All our products are 100% authentic and directly sourced from Korea
Didn't find your answer?
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